Terms of Sale

TERMS OF SALE

These Terms of Sale apply to purchases made through the Windsor Beauty Supply website, www.windsorbeautysupply.com and, where applicable, purchases made at Windsor Beauty Supply retail locations.

By placing an order or purchasing merchandise from Windsor Beauty Supply, you agree to the terms and conditions outlined below.

1. RETURNS, EXCHANGES & STORE CREDIT

1.1 Regular Returns – Within 14 Days

Eligible merchandise may be returned within 14 days of the original purchase date for an exchange or store credit, subject to approval by Windsor Beauty Supply.

To qualify for a return, merchandise must:

• Be unused and unopened.
• Be in its original packaging.
• Be unmarked, unsoiled and in resalable condition.
• Include all original components and accessories, where applicable.
• Be accompanied by valid proof of purchase.

No refunds will be issued. Approved returns will be processed as an exchange or store credit.

Windsor Beauty Supply reserves the right to inspect all returned merchandise and refuse any return that does not meet the requirements of this policy.

1.2 Returns After 14 Days & Restocking Fee

Returns requested after 14 days but within 30 days of the original purchase date are subject to approval by Windsor Beauty Supply.

If a return is approved after the initial 14-day return period, a 30% restocking fee will apply and will be deducted from the exchange or store credit issued.

Merchandise must still be:

• Unused and unopened.
• In its original packaging.
• Unmarked and unsoiled.
• In resalable condition.
• Accompanied by valid proof of purchase.

No returns, exchanges or store credits will be accepted after 30 days from the original purchase date.

Windsor Beauty Supply reserves the right to refuse any return requested after 14 days.

Final-sale merchandise is not eligible for return at any time.

1.3 Items Not Eligible for Return

No exchange or store credit will be provided for merchandise that:

• Has been used.
• Has been opened where hygiene or product integrity may be affected.
• Is not considered resalable.
• Is marked, labelled, damaged, soiled or altered.
• Has damaged or missing packaging.
• Is clearance, discontinued or final sale merchandise.
• Was specially ordered.
• Falls within one of the final-sale categories listed below.
• Is returned more than 30 days after the original purchase date.

1.4 Online Return Shipping & Responsibility

For purchases made through the Windsor Beauty Supply website, the customer is responsible for all return shipping costs when returning an eligible product due to:

• Change of mind.
• Ordering the incorrect product.
• Ordering the incorrect size or colour.
• No longer requiring the product.
• Any other customer-initiated return.

Original shipping charges are non-refundable, unless the return is the result of an error by Windsor Beauty Supply or otherwise required by applicable law.

Customers are responsible for ensuring returned merchandise is properly and securely packaged for shipment.

Windsor Beauty Supply strongly recommends using a trackable shipping service for all returns.

Windsor Beauty Supply is not responsible for returned merchandise that is lost, damaged or delayed while being shipped back by the customer.

The customer remains responsible for the merchandise until it has been received and inspected by Windsor Beauty Supply.

Windsor Beauty Supply Shipping Errors

If Windsor Beauty Supply has shipped:

• The incorrect product.
• The incorrect quantity.
• A product that arrived damaged during shipment.
• A product confirmed to have an eligible manufacturing defect.

The customer must contact Windsor Beauty Supply before returning the merchandise.

Once the claim has been reviewed and approved, Windsor Beauty Supply will provide return instructions.

Where the return is confirmed to be the result of a Windsor Beauty Supply shipping error or an approved damaged/defective product claim, Windsor Beauty Supply will be responsible for the applicable return shipping cost.

Customers should not return merchandise without first receiving return authorization from Windsor Beauty Supply.

Unauthorized returns may be refused and may be returned to the sender at the customer's expense.

All returned merchandise remains subject to Windsor Beauty Supply's return policy, final-sale restrictions and applicable restocking fees.

2. FINAL SALE ITEMS

For health, hygiene, safety and product-integrity reasons, certain merchandise is final sale and cannot be returned or exchanged.

Final-sale merchandise includes, but is not limited to:

• All hair extensions and hair pieces
• Hair colour
• Bleach
• Developer
• Professional chemical products
• Skincare
• Makeup and cosmetics
• Nail polish
• Gel polish
• Lashes
• Lash adhesives and glues
• Tanning lotions and tanning products
• Brushes
• Combs
• Clips and hair accessories
• Shears and scissors
• Clippers
• Trimmers
• Clipper and trimmer blades
• Clipper attachments and comb attachments
• Electrical appliances
• Styling tools
• Furniture
• Salon equipment
• Clearance merchandise
• Discontinued merchandise
• Special-order products
• Prepacks or kits designated as final sale
• Products specifically identified as Final Sale

Certain brands and product categories may also be designated final sale due to hygiene, safety, manufacturer or distributor requirements.

These may include applicable products from brands such as:

• Ardell
• Fake Bake
• Framar
• GiGi
• Micha
• OPI
• The Balm Cosmetics
• Pupa Cosmetics
• Liquid Keratin
• Professional hair-colour and chemical brands

Windsor Beauty Supply may update its final-sale product list from time to time.

3. DAMAGED, MISSING OR DEFECTIVE MERCHANDISE

Customers are responsible for inspecting merchandise promptly upon receipt.

Any shipping damage, missing merchandise, incorrect merchandise or visible product defect must be reported to Windsor Beauty Supply within 24 hours of receiving the shipment.

Examples may include:

• Broken pumps
• Leaking bottles
• Dented or damaged containers
• Product separation
• Expired merchandise
• Missing merchandise
• Products damaged during transportation

Customers may be required to provide:

• Photographs of the product
• Photographs of the packaging
• Photographs of the shipping carton
• Order or invoice number
• Description of the issue

Products that have been substantially used may not qualify for replacement, exchange or credit. Where a product has a manufacturing defect, the product may be replaced or handled according to the applicable manufacturer's warranty. Normal wear and tear, improper use, accidental damage, improper storage, failure to follow directions or misuse is not considered a manufacturing defect.

4. HAIR COLOUR & PROFESSIONAL CHEMICAL PRODUCTS

All hair colour, bleach, developer and professional chemical products are final sale.

Hair colour swatches, photographs, shade charts and digital images displayed on the Windsor Beauty Supply website are intended as a general visual guide only.

Actual results may vary depending on:

• Screen or device settings
• Lighting
• Existing hair colour
• Hair condition and porosity
• Previous chemical services
• Product formulation
• Developer strength
• Processing time
• Application technique

Windsor Beauty Supply cannot guarantee that a colour result will exactly match an online image, swatch or sample.

The purchaser and/or beauty professional is responsible for selecting the appropriate shade, formula, developer and application method for the intended service.

5. PRODUCT INGREDIENTS, ALLERGIES & SENSITIVITIES

Beauty, hair, nail and skincare products may contain ingredients that can cause an allergic reaction, irritation or sensitivity in certain individuals.

Customers are responsible for reviewing:

• Ingredient lists
• Product warnings
• Directions for use
• Manufacturer recommendations
• Allergy information

before purchasing or using a product.

Windsor Beauty Supply cannot determine whether a particular product or ingredient is appropriate for an individual's allergies, sensitivities, medical conditions, scalp, hair, nails or skin type.

Where recommended by the manufacturer, customers should perform an appropriate:

• Patch test
• Strand test
• Allergy test
• Sensitivity test

before full application.

Customers should discontinue use immediately if they experience irritation, redness, swelling, burning, itching or another adverse reaction and seek appropriate medical attention where necessary.

To the fullest extent permitted by applicable law, Windsor Beauty Supply is not responsible for allergic reactions, sensitivities, irritation or other adverse reactions resulting from ingredients contained in products sold by Windsor Beauty Supply when those products have been supplied in accordance with the manufacturer's specifications and used as directed.

Customers with known allergies or sensitivities are responsible for reviewing ingredient information and should consult the manufacturer and, where appropriate, a qualified healthcare professional before use.

6. PROFESSIONAL-USE PRODUCTS

Windsor Beauty Supply sells products intended for both consumers and licensed or trained beauty professionals.

Certain professional products should only be used by individuals with the appropriate education, training or professional qualifications.

Customers are responsible for:

• Selecting the appropriate product.
• Following manufacturer directions.
• Observing manufacturer warnings.
• Using appropriate protective equipment.
• Performing recommended testing.
• Using professional products only for their intended purpose.

To the extent permitted by applicable law, Windsor Beauty Supply is not responsible for damage, injury, adverse reactions or unsatisfactory results caused by improper product selection, misuse or failure to follow manufacturer instructions.

7. ELECTRICAL PRODUCTS

All electrical appliances and styling tools are final sale.

There are no regular returns, refunds or exchanges on electrical items.

Electrical products are covered only by the applicable manufacturer's warranty.

This includes products such as:

• Blow dryers
• Flat irons
• Curling irons
• Curling wands
• Hot rollers
• Diffusers
• Clippers
• Trimmers
• Wax warmers
• UV lamps
• LED lamps
• Other electrical beauty appliances

Proof of purchase is required for warranty claims.

Products may need to be tested or inspected before a warranty claim or replacement can be approved.

A warranty may be void if the product has been:

• Abused
• Misused
• Dropped
• Physically damaged
• Modified
• Altered
• Opened or tampered with
• Used contrary to manufacturer instructions
• Damaged due to improper electrical use

Warranty coverage begins from the original purchase date, not the replacement date.

8. ELECTRICAL WARRANTY GUIDELINES

Manufacturer warranties are subject to change.

Current general warranty guidelines may include:

• Dannyco blow dryers,irons wax warmers and UV lamps: 1-year defective replacement warranty
• GiGi wax warmers: 6-month defective replacement warranty
• Hot Tools electrical appliances: 1-year warranty
• OPI UV and LED lamps: Manufacturer warranty
• Schwarzkopf electrical: 2-year warranty
• Aria tools: 1-year warranty
• Croc tools: 1-year warranty
• T3 tools: According to applicable manufacturer warranty
• Jessica UV/LED lamps: 1-year warranty
• Jessica thermal booties and mitts: 90-day warranty
• BaByliss/Forfex clippers and trimmers: 1-year warranty
• Andis clippers and trimmers: 30-day warranty
• Oster clippers and trimmers: 30-day warranty
• Wahl clippers and trimmers: 60-day warranty
• Wahl Hot Lather Machine: 1-year warranty

Where the manufacturer's current warranty differs from the information listed above, the manufacturer's current warranty terms will apply

9. CLIPPERS & TRIMMERS

All clippers and trimmers are final sale.

Warranty claims may require:

• Original proof of purchase
• Original packaging
• Original accessories
• Blades
• Guards
• Charging equipment
• Other components supplied with the product

Missing components may affect our ability to process a warranty claim.

10. SHEARS

All shears and scissors are final sale.

Shears are covered only by the applicable manufacturer's warranty.

Proof of purchase is required.

Warranty coverage applies only to qualifying manufacturing defects.

Warranty coverage does not include damage caused by:

• Dropping
• Improper sharpening
• Incorrect maintenance
• Misuse
• Accidental damage
• Normal wear and tear

Dannyco, Japanese and Jaguar shears may carry a one-year manufacturer warranty where applicable.

Other brands are subject to the individual manufacturer's warranty.

11. FURNITURE & SALON EQUIPMENT

All furniture, salon equipment and specially ordered equipment are final sale.

No returns or exchanges are permitted.

Orders cannot be cancelled once they have been processed or placed with the supplier unless otherwise approved by Windsor Beauty Supply or required by law.

11.1 Furniture Payment

Furniture and salon-equipment orders must be prepaid in full before shipment unless otherwise agreed to in writing.

Shipping charges are additional.

Free-shipping promotions do not apply to furniture or salon equipment unless specifically stated.

11.2 Receiving Furniture

Customers are responsible for inspecting furniture shipments before signing for delivery.

If boxes or products show visible signs of damage:

1. Note the damage on the carrier's bill of lading before signing.
2. Record the number of damaged cartons.
3. Have the delivery driver acknowledge the damage.
4. Photograph the damaged packaging and merchandise.
5. Contact Windsor Beauty Supply immediately.

Failure to document visible freight damage when the shipment is received may affect our ability to process a freight claim.

12. FURNITURE WARRANTIES

Applicable general furniture warranties may include:

• Belvedere and Global styling-chair hydraulic pumps: 5 years
• Belmont hydraulic pumps: 10 years
• AGV hydraulic pumps: 2 years
• Chair tops: 1 year
• Unique Styling Mats: 5 years

Warranty periods begin on the original invoice date.

Fabric and upholstery warranties do not cover:

• Fading
• Staining
• Soiling
• Normal wear and tear
• Negligence
• Abuse

Slight differences in upholstery colour may occur between dye lots and are not considered defects.

Styling-mat warranties do not cover damage caused by sharp objects, high heels, misuse or improper handling.

There is no warranty on glass after delivery.

Unless otherwise specified, furniture warranty coverage includes replacement of the defective part or item only.

Shipping, installation and labour charges may be the customer's responsibility.

Windsor Beauty Supply is not responsible for damage resulting from:

• Improper installation
• Improper handling
• Plumbing work
• Electrical work
• Work performed by outside contractors or tradespeople
• Misuse
• Negligence

13. ONLINE ORDERS

All online orders are subject to:

• Product availability
• Payment authorization
• Verification
• Pricing accuracy
• Inventory availability

Receiving an online order confirmation does not guarantee that all merchandise is available or that the order has been accepted for fulfillment.

If a product becomes unavailable, Windsor Beauty Supply may contact the customer regarding:

• A substitution
• A backorder
• A partial shipment
• Cancellation of the unavailable item

Windsor Beauty Supply reserves the right to refuse, limit or cancel an order where necessary, including situations involving:

• Product availability
• Incorrect pricing
• Website errors
• Incorrect product information
• Suspected fraud
• Payment issues
• Quantity limitations
• Technical or system errors

If Windsor Beauty Supply cancels an item after payment has been collected, the applicable amount will be credited or reversed using the appropriate payment method.

14. CREDIT CARD PAYMENTS

Credit-card orders are subject to authorization and verification.

Windsor Beauty Supply may request additional information where required to complete the authorization or verification process.

17. FREE SHIPPING

Free-shipping promotions are subject to the terms and conditions of the applicable promotion.

Free shipping does not apply to litre-size or gallon-size products.

Additional shipping charges may apply to litre and gallon products due to their size and weight.

Free shipping may also exclude:

• Furniture
• Salon equipment
• Oversized merchandise
• Heavy merchandise
• Special-order merchandise
• Rural or remote destinations
• Other products specifically identified as excluded from a promotion

Where additional shipping charges apply, Windsor Beauty Supply may contact the customer before completing shipment.

18. U.S. ORDERS, TARIFFS, DUTIES & IMPORT CHARGES

Orders shipped to the United States may be subject to:

• Customs processing
• Tariffs
• Customs duties
• Brokerage fees
• Import taxes
• Other governmental or carrier-imposed charges

All tariffs, customs duties, import taxes, brokerage fees and other charges imposed on U.S. shipments are the sole responsibility of the customer.

These charges are not included in the product price or shipping charge paid to Windsor Beauty Supply unless specifically stated otherwise.

Windsor Beauty Supply does not control, calculate or determine these charges and cannot guarantee the amount that may be assessed by U.S. customs authorities, government agencies, carriers or brokers.

Customers are responsible for complying with all applicable U.S. customs and import requirements.

If a shipment is refused, rejected or returned because the customer declines to pay applicable tariffs, duties, taxes, brokerage fees or other import charges, any costs incurred by Windsor Beauty Supply may be deducted from any applicable store credit or amount otherwise owing to the customer, to the extent permitted by law.

Original shipping charges are non-refundable on orders refused because of unpaid tariffs, duties, taxes or other import charges, except where otherwise required by law.

19. SALES TAX

Applicable federal and provincial sales taxes will be charged in accordance with Canadian tax requirements.

International orders may also be subject to applicable taxes, duties, tariffs and import charges as described above.

20. PRICING

All prices shown on the Windsor Beauty Supply website are in Canadian dollars unless otherwise stated.

Prices do not include applicable taxes or shipping unless specifically indicated.

Prices, promotions, specifications and availability may change without notice.

Windsor Beauty Supply makes reasonable efforts to ensure website pricing is accurate. However, pricing errors, system errors or typographical errors may occasionally occur.

Windsor Beauty Supply reserves the right to correct pricing or product-information errors before fulfilling an affected order.

If a material pricing error is discovered after an order has been placed, Windsor Beauty Supply may:

• Contact the customer with the corrected price.
• Cancel the affected product.
• Cancel the affected order.

Any applicable payment already collected for a cancelled item will be credited or reversed.

21. PROMOTIONS, DISCOUNTS & COUPONS

Promotions, discount codes, coupons and special offers:

• Are valid only during the stated promotional period.
• May contain brand or product exclusions.
• May not apply to clearance items.
• May not apply to furniture or equipment.
• May not apply to education.
• May not apply to special orders.
• May not apply to certain professional products.
• May not be combined with another offer unless specifically stated.
• Have no cash value.
• May be limited to one use per customer or transaction.
• May be cancelled in the event of misuse, error or technical malfunction.

Additional promotional terms may be stated with the applicable offer.

Orders may be delayed or cancelled if payment authorization cannot be completed.

Your payment method may be authorized when your order is submitted and charged when the order is processed, depending on the applicable payment processor and payment method.

15. CREDIT CARD & PAYMENT SECURITY

Windsor Beauty Supply takes the security of customer payment information seriously. Credit-card payments are processed through authorized payment-processing providers. Windsor Beauty Supply does not intentionally store full credit-card numbers within customer website profiles unless handled through an authorized secure payment provider. Customers may be required to re-enter payment information when placing future orders.

16. SHIPPING & DELIVERY

Provided merchandise is in stock and payment verification has been completed, Windsor Beauty Supply generally aims to process and ship orders within three business days.

Business days are Monday through Friday, excluding statutory holidays.

Windsor Beauty Supply may ship orders using:

• Apex
• GLS
• Canpar
• Canada Post

The carrier selected for an order may depend on destination, package size, package weight and available shipping service.

16.1 Estimated Delivery Within Canada

Estimated delivery within Canada is approximately:

2–7 business days from the date of shipment.

16.2 Estimated Delivery to the United States

Estimated delivery to the United States is approximately:

10 business days from the date of shipment.

U.S. delivery times may be affected by customs processing, carrier delays and other circumstances beyond Windsor Beauty Supply's control.

All shipping and delivery times are estimates only and are not guaranteed.

Delivery delays may occur due to:

• Weather
• Carrier delays
• Holidays
• High-volume periods
• Remote destinations
• Incorrect delivery information
• Customs processing
• Circumstances outside Windsor Beauty Supply's reasonable control

To the extent permitted by law, Windsor Beauty Supply is not responsible for delays caused by shipping carriers, customs authorities or circumstances outside our reasonable control.

17. FREE SHIPPING

Free-shipping promotions are subject to the terms and conditions of the applicable promotion.

Free shipping does not apply to litre-size or gallon-size products.

Additional shipping charges may apply to litre and gallon products due to their size and weight.

Free shipping may also exclude:

• Furniture
• Salon equipment
• Oversized merchandise
• Heavy merchandise
• Special-order merchandise
• Rural or remote destinations
• Other products specifically identified as excluded from a promotion

Where additional shipping charges apply, Windsor Beauty Supply may contact the customer before completing shipment.

18. U.S. ORDERS, TARIFFS, DUTIES & IMPORT CHARGES

Orders shipped to the United States may be subject to:

• Customs processing
• Tariffs
• Customs duties
• Brokerage fees
• Import taxes
• Other governmental or carrier-imposed charges

All tariffs, customs duties, import taxes, brokerage fees and other charges imposed on U.S. shipments are the sole responsibility of the customer.

These charges are not included in the product price or shipping charge paid to Windsor Beauty Supply unless specifically stated otherwise.

Windsor Beauty Supply does not control, calculate or determine these charges and cannot guarantee the amount that may be assessed by U.S. customs authorities, government agencies, carriers or brokers.

Customers are responsible for complying with all applicable U.S. customs and import requirements.

If a shipment is refused, rejected or returned because the customer declines to pay applicable tariffs, duties, taxes, brokerage fees or other import charges, any costs incurred by Windsor Beauty Supply may be deducted from any applicable store credit or amount otherwise owing to the customer, to the extent permitted by law.

Original shipping charges are non-refundable on orders refused because of unpaid tariffs, duties, taxes or other import charges, except where otherwise required by law.

19. SALES TAX

Applicable federal and provincial sales taxes will be charged in accordance with Canadian tax requirements.

International orders may also be subject to applicable taxes, duties, tariffs and import charges as described above.

20. PRICING

All prices shown on the Windsor Beauty Supply website are in Canadian dollars unless otherwise stated.

Prices do not include applicable taxes or shipping unless specifically indicated.

Prices, promotions, specifications and availability may change without notice.

Windsor Beauty Supply makes reasonable efforts to ensure website pricing is accurate. However, pricing errors, system errors or typographical errors may occasionally occur.

Windsor Beauty Supply reserves the right to correct pricing or product-information errors before fulfilling an affected order.

If a material pricing error is discovered after an order has been placed, Windsor Beauty Supply may:

• Contact the customer with the corrected price.
• Cancel the affected product.
• Cancel the affected order.

Any applicable payment already collected for a cancelled item will be credited or reversed.

21. PROMOTIONS, DISCOUNTS & COUPONS

Promotions, discount codes, coupons and special offers:

• Are valid only during the stated promotional period.
• May contain brand or product exclusions.
• May not apply to clearance items.
• May not apply to furniture or equipment.
• May not apply to education.
• May not apply to special orders.
• May not apply to certain professional products.
• May not be combined with another offer unless specifically stated.
• Have no cash value.
• May be limited to one use per customer or transaction.
• May be cancelled in the event of misuse, error or technical malfunction.

Additional promotional terms may be stated with the applicable offer.

22. PRODUCT INFORMATION

Windsor Beauty Supply makes reasonable efforts to ensure product information on our website is accurate.

Manufacturers may change:

• Packaging
• Formulations
• Ingredients
• Product designs
• Colours
• Product names
• Specifications

without prior notice.

As a result, merchandise received may occasionally differ in appearance from website photographs without being considered defective.

Customers should always review the packaging, ingredient list and manufacturer's instructions supplied with the actual product before use.

23. PRODUCT IMAGES

Product photographs and images are provided for general reference.

The appearance of products and colours may vary depending on:

• Screen settings
• Device settings
• Lighting
• Photography
• Packaging changes
• Manufacturer updates

Windsor Beauty Supply cannot guarantee that website images will perfectly represent the colour or appearance of every physical product.

24. ORDER QUANTITIES & AVAILABILITY

Inventory shown online is subject to availability.

Windsor Beauty Supply may limit quantities purchased where necessary, including for:

• Limited-stock merchandise
• Promotional products
• Clearance products
• High-demand merchandise
• Products subject to supplier restrictions

Windsor Beauty Supply reserves the right to cancel quantities it is unable to fulfill.

25. PAYMENT DISPUTES

If payment for an order is declined, reversed, disputed or otherwise not received, Windsor Beauty Supply may delay, suspend or cancel the applicable order.

Where legally permitted, Windsor Beauty Supply reserves the right to recover amounts legitimately owing in connection with completed purchases, including reasonable costs associated with collection.

26. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Windsor Beauty Supply will not be liable for indirect, incidental, special or consequential damages resulting from:

• Use of this website.
• Inability to use this website.
• Purchase of merchandise.
• Improper use of merchandise.
• Failure to follow manufacturer instructions.

Where liability cannot legally be excluded, Windsor Beauty Supply's liability will be limited to the extent permitted by applicable law.

Nothing contained in these Terms is intended to limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable Ontario or Canadian law.

27. GOVERNING LAW & JURISDICTION

These Terms of Sale are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any legal proceeding relating to these Terms will be subject to the jurisdiction of the courts of Ontario, subject to any rights or remedies available under applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

28. CHANGES TO THESE TERMS

Windsor Beauty Supply reserves the right to update or modify:

• These Terms of Sale
• Return policies
• Shipping policies
• Pricing
• Promotions
• Product information
• Warranty information

from time to time.

Changes become effective once posted on the Windsor Beauty Supply website unless otherwise stated.

The policies in effect at the time of purchase will generally apply to that transaction, subject to applicable law.

29. QUESTIONS, RETURNS & WARRANTY CLAIMS

Customers with questions regarding an order, return, exchange, store credit, warranty claim, damaged shipment or product issue should contact Windsor Beauty Supply.

To help us assist you efficiently, please have the following information available:

• Order or invoice number
• Purchase date
• Product name
• Description of the issue
• Photographs, where applicable
• Proof of purchase

Please contact Windsor Beauty Supply before shipping any merchandise back to us. Unauthorized returns may be refused.