Shipping Policy

CANADA

Windsor Beauty Supply ships throughout Canada.

FREE SHIPPING is available on eligible Canadian orders of $149 or more, after discounts and before taxes.
Orders under $149 are subject to applicable shipping charges calculated based on the order and destination.
There is no flat-rate shipping fee.
Orders are processed and shipped Monday through Friday, excluding statutory holidays.
There are no customs duties or import charges on shipments within Canada.

Free Shipping Exclusions

Litre-size products are eligible for free shipping when the order otherwise qualifies.

Free shipping does not apply to:

Gallon-size products
Furniture or Salon equipment
Oversized or heavy merchandise
Certain special-order products
Certain rural or remote destinations

Additional shipping charges may apply depending on the size, weight, contents and destination of the order. If additional shipping charges are required, Windsor Beauty Supply may contact the customer before the order is shipped.

UNITED STATES

Windsor Beauty Supply ships eligible products to the United States.

Free shipping is NOT available on U.S. orders.
Shipping charges are calculated based on the destination, size, weight and contents of the order.
Orders are processed and shipped Monday through Friday, excluding statutory holidays.
Certain products may not be eligible for shipment to the United States because of manufacturer, carrier, customs, hazardous-goods or regulatory restrictions.

U.S. Tariffs, Duties & Import Charges

Orders shipped to the United States may be subject to tariffs, customs duties, import taxes, brokerage fees, customs-processing fees and other governmental or carrier-imposed charges.

All tariffs, customs duties, import taxes, brokerage fees and other charges imposed on shipments entering the United States are the responsibility of the customer.

These charges are not included in the product price or shipping charge paid to Windsor Beauty Supply unless specifically stated otherwise.

Windsor Beauty Supply does not control or determine these charges and cannot guarantee how much may be assessed.

If a customer refuses an order or fails to accept delivery because they do not wish to pay applicable tariffs, duties, taxes, brokerage fees or import charges, the customer may be responsible for all costs associated with returning the shipment to Windsor Beauty Supply.

Original shipping charges are non-refundable in these circumstances, except where otherwise required by law.

ORDER PROCESSING

Provided merchandise is in stock and payment verification has been completed, Windsor Beauty Supply generally aims to process orders within three business days.

Orders are processed Monday through Friday, excluding statutory holidays.

Processing time is separate from delivery time.

ESTIMATED DELIVERY TIMES

Canada

Estimated delivery within Canada: 2–7 business days from the date of shipment.

Rural, northern or remote destinations may require additional time.

United States

Estimated delivery to the United States: 5–10 business days from the date of shipment.

U.S. delivery times may be affected by customs processing, border delays, destination, carrier delays, weather, holidays and other circumstances outside Windsor Beauty Supply's reasonable control.

All delivery times are estimates only and are not guaranteed.

SHIPPING CARRIERS

Windsor Beauty Supply may ship orders using:

Apex
GLS
Canpar
Canada Post

The carrier selected may depend on destination, package size, package weight, product type and available shipping services.

Customers may not always be able to select a specific carrier.

TRACKING YOUR ORDER

Where tracking is available, customers will receive a shipping confirmation once the order leaves our facility.

The confirmation may include the carrier information, tracking number and tracking link.

Please allow time for tracking information to update after receiving your shipping confirmation.

CARRIER DELIVERY DELAYS

Delivery estimates are provided for informational purposes only and do not constitute a guaranteed delivery date.

Delays may occur because of weather, carrier disruptions, high shipping volumes, holidays, customs processing, border delays, incorrect addresses, remote destinations or circumstances outside Windsor Beauty Supply's reasonable control.

If tracking indicates an unusual delay or incorrect delivery status, please contact Windsor Beauty Supply customer service.

Windsor Beauty Supply may open an investigation with the applicable carrier.

A replacement, store credit or other resolution may not be issued until the carrier has completed or sufficiently advanced its investigation.

DELIVERED PACKAGES

Where permitted, carriers may leave packages at a location they consider reasonably safe.

Once tracking confirms delivery, customers are responsible for retrieving the package as soon as possible.

To the fullest extent permitted by applicable law, Windsor Beauty Supply is not responsible for loss, theft or product damage occurring after confirmed delivery because a package was left unattended, exposed to extreme temperatures or weather, or was not retrieved promptly.

DAMAGED PARCELS

Shipping damage must be reported to Windsor Beauty Supply within 24 hours of receiving the package.

Customers should retain the product, original packaging, shipping carton and packing materials until the claim has been reviewed.

Windsor Beauty Supply may request photographs of the shipment and damaged merchandise.

Approved shipping-damage claims will be handled in accordance with our Terms of Sale.

UNCLAIMED PACKAGES

Customers are responsible for monitoring tracking information and retrieving packages within the carrier's permitted holding period.

If an unclaimed package is returned to Windsor Beauty Supply, the customer may be responsible for:

Original shipping charges
Return shipping charges
Applicable restocking fees
Applicable U.S. tariffs, duties, brokerage or customs charges

Original shipping charges are non-refundable on unclaimed packages.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for ensuring the shipping address entered at checkout is complete, accurate and valid.

If incorrect or incomplete information causes a shipment to be delayed, redirected or returned, the customer may be responsible for additional carrier fees, return shipping charges, reshipping charges and applicable restocking fees.

OUT-OF-STOCK PRODUCTS

If an ordered product becomes unavailable, Windsor Beauty Supply may:

Cancel and credit the unavailable item.
Contact the customer regarding an alternative.
Ship the available portion of the order.
Place the item on backorder where appropriate.

PARTIAL SHIPMENTS

Orders may occasionally be shipped in more than one package.

Customers may receive multiple tracking numbers, packages on different delivery dates or products shipped from different Windsor Beauty Supply locations.

LOST PACKAGES

If you believe your package has been lost, please contact Windsor Beauty Supply.

We may be required to open an investigation with the carrier before issuing a replacement, store credit or other resolution.

REFUSED SHIPMENTS

If a shipment is refused for reasons unrelated to a Windsor Beauty Supply error or approved shipping-damage claim, the customer may be responsible for:

Original shipping charges
Return shipping charges
Applicable restocking fees
U.S. tariffs, duties, brokerage fees or customs charges

SHIPPING ERRORS

If Windsor Beauty Supply ships the incorrect item, incorrect quantity or an approved damaged product, please contact us before returning the merchandise.

Once confirmed as a Windsor Beauty Supply shipping error, we will provide instructions regarding the appropriate resolution and return shipping, where required.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

Providing an accurate and complete shipping address.
Monitoring tracking information.
Retrieving packages promptly.
Picking up packages held by a carrier.
Paying applicable U.S. tariffs, duties, taxes, import charges and brokerage fees.
Contacting Windsor Beauty Supply promptly regarding shipping issues.

QUESTIONS ABOUT YOUR SHIPMENT

For questions regarding your order, tracking, shipping delays, missing merchandise, damaged merchandise or carrier delivery issues, please contact Windsor Beauty Supply customer service or [email protected] and have your order or invoice number available.